The best service for Raiffeisen bank customers

Withdrawing money at a cash machine, paying for shopping by card, setting up a payment online and on time – it goes without saying that we simply expect all of these services to work. A lot of work goes into making this happen.

Almost one in two people in Switzerland trusts Raiffeisen with their banking transactions, making the bank the leader in the private customer segment. The local presence and cooperative idea that shape the business have convinced 3.7 million customers. To enable Raiffeisen to offer these customers the best possible service around the clock and throughout the country, the bank is dependent on reliable partners such as Swisscom.

Service – it goes without saying

When a service is good, you don’t notice just how much work goes on behind the scenes. A lot of unseen effort also goes into ensuring the availability of the cash machines and the authorisation of card transactions. “Like an invisible good fairy in the background, Swisscom guarantees that our cash machines always work and customers are always able to use their cards without any problems at all,” is how Nicole Widmer, Head of Product Management Payment Methods & Payments at Raiffeisen, describes their cooperation.

Nationally networked

To ensure that Raiffeisen customers always have access to cash and can make payments, the cash machines are particularly well protected. All of the bank’s locations and its 1,600 cash machines are connected to the Raiffeisen Switzerland data centre – encrypted over a dedicated, nationwide LAN Interconnect network. This connection is monitored by Swisscom; faults are analysed and remedied immediately.