Health and safety in the workplace


Health and safety in the workplace

Employee health

Having healthy and motivated employees is very important to Swisscom. In line with its strategy, Swisscom therefore makes targeted investments in initiatives and programmes for Occupational Health Management (OHM). The Group Executive Board and management staff all contribute to the success of OHM, which has resulted in a slight fall in the staff absence rate since 2012; in the reporting year, it stood at 2.8%. Swisscom wants to achieve a staff absence rate that either remains constant or declines further in 2015. Due to a slight upward trend in non-work-related accidents, a campaign has been launched in conjunction with Suva, which will run for three years. The campaign has a number of different elements, including protectors and helmets for various sports as well as an initiative to “cut risks on winter days”. Further details and performance indicators can be found in the table “Employees in figures”.

As a result of the positive trend in 2013, the premium rates for work-related accidents, non-work-related accidents and the insurance for daily sickness benefits insurance were reduced as of 1 January 2014.

The aim of the ConCerto project, which Swisscom launched in collaboration with the Federal Social Insurance Office (FSIO), was to promote the reintegration of employees who had suffered ill health or an accident. The three organisations Compasso, Think Tank FER and ConCerto-pro will continue the project. Under the leadership of the sponsoring body Compasso they want to exploit synergies in order to maintain the employability of people with health problems. Compasso will begin operations on 1 January 2015. Its role is to support employers in identifying employees with health problems at an early stage and coordinate measures to reintegrate employees who have fallen ill or suffered accidents. Swisscom actively supports Compasso as a member and sponsor.

The number of disability cases in 2014 fell by 26% in comparison to previous years. Through cooperation with integration partners and the heightened involvement of Group Human Resources, several trainee positions and internships were able to be filled once again. These positions are open to employees with health problems. OHM and, if necessary, social insurance agencies such as the Federal Disability Insurance office (IV) provide assistance and support with the deployments in these positions.

Swisscom aims to extend the focus of occupational health management to include prevention in order to promote and maintain employee health. In 2014, Swisscom held an internal roadshow across many locations in Switzerland, in order to raise further awareness of its health and prevention measures. In addition, Swisscom employees enjoy the benefits of the Swisscom Health Centre themselves in line with the motto “Use what you sell”.

Occupational safety

As set out in the collective employment agreement (CEA), Swisscom undertakes to protect the personal integrity of its employees and provide an appropriate level of health protection according to ergonomic principles. In terms of ergonomics (design of workstations and working environment), health protection and health care, the CEA grants the employee associations a right to be informed. The employee associations and social partners also have a right of consultation with regard to the prevention of work-related accidents and occupational illnesses and safety. Various Swisscom committees coordinate and organise training courses, initiatives and measures aimed at promoting safety and health protection in the workplace. In areas where workplace safety is particularly important for employees, Swisscom operates an integrated, process-based management system and is ISO 9001:2000 certified. The company submitted this management system for approval to the Swiss Accident Insurance Fund (SUVA).

The criteria, processes and tools for regulating and implementing workplace safety and health protection are integrated in a quality environmental and safety management system. For example, Swisscom’s subsidiary cablex follows Guideline 6508 of the Federal Coordination Commission for Occupational Safety (FCOS), which covers the ten elements of the operational safety system and ensures the measures necessary for safeguarding the health and safety of employees involved in installing infrastructure.

Codetermination rights are systematically implemented, especially in the area of safety. The company complies with the internal standards set out in the Swisscom safety system and, supported by the legal compass, conscientiously adheres to external standards. The employee associations are represented at the quarterly meetings of the Safety Board.

Number respectively as indicatedMaleFemaleTotalMaleFemaleTotalMaleFemaleTotal
Sickness and accidents GRI (S+A)
Average Number of FTE11,8404,41216,25212,0954,35616,45112,5954,57017,165
Regular working days2,999,1531,125,6144,124,7683,054,8091,107,7534,162,5623,183,4041,162,7904,346,194
Days lost due to sickness (w/o work-related sickness)57,79642,14699,94259,82941,291101,12059,91842,568102,486
Days lost due to work-related sickness22882828
Days lost due to work-related accidents2,2945522,8461,8904252,3143,0122423,254
Days lost due to non- work-related accidents11,0314,05515,08611,5735,00916,58211,3474,14215,489
Days lost total (S+A)71,12346,753117,87673,29946,724120,02474,30546,951121,256
Number of cases of sickness15,02410,23525,25915,5499,67725,22614,9519,41924,370
Work-related accidents266523182515530624344287
Number of non-work-related accidents1,7425992,3411,8226182,4401,8796232,502
Total cases17,03210,88627,91817,62210,35027,97217,07310,08627,159
Share of days lost due to sickness (w/o work-related sickness)1.93%3.74%2.42%1.96%3.73%2.44%1.88%3.66%2.36%
Share of days lost due to work-related sickness0.0001%0.00004%0.0002%0.0002%0.0009%0.0007%
Number of work-related accidents0.08%0.05%0.07%0.06%0.04%0.06%0.09%0.02%0.08%
Share of days lost due to non- work-related accidents0.37%0.36%0.37%0.38%0.45%0.40%0.36%0.36%0.36%
Share of days lost total (S+A) in %2.37%4.15%2.86%2.40%4.22%2.89%2.33%4.04%2.80%
Work-related deaths11
Net presence in FTE121,02443,901164,925123,33843,503166,841129,00245,680174,682
Total productive hours performed20,437,2077,466,20627,904,71520,749,3957,372,94528,123,07221,708,6507,742,91129,452,423
Productive time per FTE in hours1,7261,6921,7171,7161,6931,7101,7241,6951,716

The risk of work-related accidents has declined over the past ten years. In the tertiary sector “trade and services”, the frequency of accidents is 50 per 1,000 full-time employees and has remained relatively stable. Swisscom has a rate of 16 accidents per 1,000 full-time employees, which underlines that Swisscom manages its occupational safety in a serious and conscientious manner. Around 60% of the work-related accidents at Swisscom occur at cablex, which is involved in the areas of network construction, radio networks and in-house installation. However, in comparison with other companies in the electrical network construction/electrical installations sector, cablex’ accident frequency falls within the average range.

Move! and the Swisscom Games

Move! is a programme that promotes activities in the areas of health, sport and culture, such as football, skiing, climbing or Aikido, Tai Chi and yoga as well as elocution, writing and stress management lessons. Employees can become Move! coaches or take part in an activity. Activities are conducted during the employees’ free time. Move! broadens employees’ horizons and gives staff the opportunity to meet their colleagues from different areas of the company. In 2014, 140 Move! coaches offered and supervised 291 activities.

The Swisscom Games are a biennial event. Employees have the option of enrolling for a team or individual activity in the fields of sport, culture and society. Two events were held as part of the last Swisscom Games in 2013: the Winter Games in Davos and the Summer Games in Tenero. A total of around 4,000 employees took part in the two events. The Swisscom Games are a key networking opportunity for employees and an important part of the corporate culture. The next Swisscom Games will be held in 2015 with nine regional events across the whole of Switzerland, in addition to the main event in Tenero.