Products, services, sales channels

Swisscom in Switzerland

Swisscom is committed to service and quality, and to interacting with its customers in a personalised and value-adding manner. Six million customer visits to ­Swisscom Shops, 3,500 customer advisors, twelve million calls and more than four million e-mails and letters per year are the basis for staying in touch with customers and providing personal service. For years now, excellence in service has been a top priority for ­Swisscom.

Residential Customers: In only six years ­Swisscom has become the most successful provider of digital TV. More than a million customers now watch ­Swisscom TV. ­Swisscom TV 2.0, launched in April 2014, offers additional functions. The cloud-based recording function allows users to record an unlimited number of programmes simultaneously and play them back on different devices. And thanks to the replay function, customers can catch up with programmes broadcast over the past seven days. ­Swisscom also gives customers access to other applications such as the iO communication app and Tapit. iO allows users to make calls, chat and share pictures with other iO users over the Internet free of charge, Tapit makes it possible for users to pay for purchases securely using their smartphone and in future collect loyalty points. Tapit will in future also offer a building access function. The Natel infinity and Vivo packages demonstrate ­Swisscom’s consistent commitment to addressing changing customer needs. Natel infinity enables unlimited surfing, telephoning and SMS/MMS messaging across Switzerland and to all networks. The bundled offerings, ranging from Vivo light to XL, combine TV, Internet and fixed-line access and offer the right subscription for individual needs. Subscribers who combine Vivo and Natel infinity also benefit from a price reduction. ­Swisscom customers are becoming increasingly accustomed to using modern communication technology. Consequently, product presentation and expert customer advice are becoming more and more important. ­Swisscom’s new Campus Shop concept was created with this in mind. Now the Shops provide more individual advice and allow customers to try out products on site. Between 2012 and 2014 the new concept and design was implemented in all ­Swisscom Shops.

Small and Medium-Sized Enterprises: ­Swisscom’s SME, Office and Natel business infinity packages offer products tailored to the needs of small and medium-sized enterprises. Business Connect and Full Service Solution are innovative communication solutions that can be customised to meet the individual needs of SME customers.

Enterprise Customers: The digital transformation is substantially changing business processes, the working world and the way companies operate on the market. As an ICT provider with comprehensive experience in digitalisation, ­Swisscom drives this digital transformation forward and helps companies to find their way in the new networked world. ­Swisscom’s range of offerings comprises comprehensive services such as cloud computing, outsourcing, workplace solutions, mobility solutions such as Natel go, networking solutions, business process optimisation, SAP solutions and a full range of services tailored to the financial industry. Every year the service desk fields 1.2 million calls and responds to 300,000 call-outs.

Healthcare market: ­Swisscom now delivers a full range of solutions for linking service providers and for managing the health of private individuals. These offerings range from the Evita online health dossier to networking solutions for service providers, billing services and mobile health files for hospitals, making ­Swisscom a leading provider of networked healthcare solutions in the Swiss market. Today more than 1,600 doctors and 100 hospitals, insurances and other service providers are already using the healthcare solutions of ­Swisscom to exchange over two million documents.

Networked home: SmartLife is a range of products designed to make the home safer and more secure. The SmartLife app allows movement detectors, HD cameras, fire and water alarms and other home security technology to be controlled via smartphones, computers and tablets. Likewise, tiko, the smart electricity storage network from ­Swisscom Energy Solutions, allows users to optimally manage the energy consumption of their heat pumps, electrical heating systems or boilers remotely over the Internet.

Sustainability: Green ICT technologies support companies in their efforts to save energy in intelligent ways so as to boost their long-term efficiency while also reducing CO2 emissions. This includes teleworking and virtual meetings, which save on travel costs and time, and telehousing or hosting solutions, which reduce the amount of energy consumed by data centres. Green ICT will therefore grow further in importance in the future not only for efficiency reasons but also as an image factor.

Fastweb in Italy

Fastweb offers residential and business customers voice and broadband services provided through its own broadband and ultra-fast broadband network as well as via unbundled access lines and wholesale products of Telecom Italia. A successful partnership exists with pay-TV provider Sky Italia, offering bundled products that combine voice and broadband services as well as satellite TV. Based on an agreement with a mobile operator, Fastweb offers mobile services primarily to residential customers. Furthermore, it offers a comprehensive range of ICT, cloud and security services for business customers.